Capacità e competenze

• I am an experienced professional in the hospitality and travel industry with a strong background in history. ​ I provide excellent customer service and have strong communication and public speaking skills. ​ I have worked with visitors and travelers to create engaging, educational, and enjoyable experiences. ​ I am highly communicative and able to connect easily with people from diverse cultural backgrounds. ​ Additionally, I handle customer concerns and resolve conflicts professionally, finding quick and effective solutions to ensure a positive experience. ​ I am committed to delivering high-quality service and making every interaction special.
  Competenze professionali

  National University of Lviv Ivan Franco Prof Speciality Elementary School Teacher ​Lviv, Ukraine 2004 -2009
  Capacità relazionali

  WORK EXPERIENCE Capasecca yacht ​ Hostess Sorento, Italy 2023 -2024 ​ I ensured a premium experience for guests by providing excellent service and assistance throughout their journey. ​ I welcomed passengers, offered information on the yacht and itinerary, and catered to their needs with professionalism. ​ A key part of my role was handling customer concerns and resolving conflicts efficiently, ensuring a smooth and enjoyable experience for everyone onboard. ​ With strong communication and problem-solving skills, I managed special requests, assisted with onboard services, and maintained a positive atmosphere, making each trip unforgettable. ​ Stante Yachting ​ Hostess Sorento, Italy ​ 2022 -2023 ​ I welcomed guests on board, ensuring their comfort and providing key information about the yacht, itinerary, and safety procedures. ​ I had experience conducting guided tours for passengers, offering engaging and informative excursions to coastal landmarks and historical sites. ​ My role also included coordinating onboard services, assisting with dining arrangements, and handling special requests to enhance the guest experience. ​ With strong communication skills, I effectively interacted with international clients, addressed their needs, and resolved any concerns professionally. ​ My goal was to provide a seamless, enjoyable, and memorable yachting experience. ​