Honest, hardworking, firm but fair, fun personality with a passion for the hospitality industry, with a professional and approachable style of management, always working to and achieving service standards of excellence.
Capacità e competenze
Multi-lingual hands-on Manager with a strong F&B background in multi cultured environments and track record of success in 5* properties and cruise ships in USA, Australia, Portugal, Bermuda, Guadeloupe and St. Lucia. Achieved several Best of Bermuda restaurant awards as Restaurant Manager in independent restaurants and AAA 4 Diamond rating at the 5* Hamilton Princess Hotel in Bermuda as Assistant Director of F&B/Acting Director of F&B. Held Director of F&B role at the 5* Hotel Altis in Lisbon, Portugal, Deputy General Manager at the 5* Four Seasons Fairways Resort in Quinta do Lago, Portugal, General Manager at Riddells Bay Golf & Country Club in Bermuda and Hotel Manager on the S.T.S. Santa Maria Manuela.
Hotel Manager duties included the overall performance of Hotel crew, Food and Beverage support, Menus follow up, provisioning and other activities related with the passenger hospitality and entertainment.
Coordinated with National Geographic Pristine Seas, Waitt Foundation and Oceano Azul Foundation group leaders for the service delivery for the successful one-month expedition around the Azores waters.
Oracle, Infor, Medialog Systems, Micros, Aloha POS Systems, RMS Touchscreen Systems, Fidelio, Diamond Management/Country Club Systems, IBM 4680 Store System (InfoGenesis Applications POS Point of Sale), AS 400 Office (Restaurant Reservations, Room Reservations), Kronos Timekeeping System (Windows Workstation MicroIntegration), Mini Bar (Wireless and Dometic Systems), Microsoft Office, Soft Café Menu Pro, Lotus Freelance Graphics, Print Shop Deluxe III, PrintMaster Gold Publishing Suite, Windows 95/98/2000/ME/XP/10