Note personali
I have an outgoing personality, confident and reliable, having a good sense of customer service and always ready to learn/ adapt to new standards and job requirements. Interested in getting the job done through a quality performance.
Always looking for a challenging work atmosphere that can offer me chances to improve my knowledge, increase my potential and to keep me motivated.
I am seeking a position in a dynamic company, offering both challenge and growth.
Capacità e competenze
My previous experience in hospitality industry was very enjoyable so far and I want to continue developing my knowledge and skills in this field.
I can assure you that I am most suitable for your company, being a happy energetic person, with a high sense of responsibility. My employers and colleagues always appreciated my social and professional skills.
Capacità relazionali
Being fluent in English, French, Italian and Spanish, I would be a real asset in any hospitality position. I am self-confident and determined oriented to attain the goals set.
I am available for a placement at any time, and my health is very good , with all medical certificate to date.
Capacità organizzative
I am positive, sociable and friendly person, always trying to help people in a polite and respectful way. I enjoy working as part of a team and cope well under pressure.
Service with a smile is very important to me, along with my good sense of humor.
I excel in building up a friendly relationship with the public that I work around daily.
I am able to successfully manage multiple priorities .
I complet jobs with accuracy, proficiency and effectiveness because I am dynamic and organized with public relations skills.
I have creativity necessary for new ideas, eagerness to learn and develop, with good communication and negotiating skills.
I have the ability to work well both independently or in a team environment.
Competenze tecniche
I have computer skills: Microsoft Office, Windows XP, internet user.
In ROMANIA I have worked as IT technical support junior officer (hardware & software)-since June 2016 November 2016 at Expertissa Constanta (Romania).
The work of an IT sales professional falls into the three main areas of pre-sales, sales and post-sale support of hardware and software.
Pre-sales involves giving detailed information about technical specifications and the ways in which they could meet a customer's needs. This often includes demonstrating those features before a sale.
The actual sale involves negotiating a commercial agreement to the benefit of both the customer and supplier.
Technical support, which follows the sale, may include solving faults and problems, or maximising the use of software features, as well as advising on appropriate user training.
My responsibilities were:
- The role required significant interaction with clients, face-to-face or over the telephone;
- understanding customers' diverse, specific business needs and applying product knowledge to meet those needs;
- ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes and then documenting them;
- cold-calling in order to create interest in products and services, generate new business leads and arrange meetings;
- identifying and developing new business through networking and courtesy and follow-up calls;
- preparing and delivering customer presentations and demonstrations of the software and hardware, articulately and confidently;
- marketing and promoting a portfolio of products by writing and designing sales literature and through attending industry events;
- maintaining awareness and keeping abreast of constantly changing software and hardware systems and peripherals;
- developing effective sales plans using sales methodology;
- providing technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale;
- advising on hardware features and how they can be applied to assist in a variety of contexts, such as accounting, manufacturing or other specialist areas;
- meeting sales targets set by managers and contributing to team targets
- networking with existing customers in order to maintain links and promote additional products and upgrades;
- handling hardware or software problems and faults and referring on to specialist technical colleagues
- responding to tender documents, writing proposals, reports and supporting literature;
- managing workload in order to organise and prioritise daily and weekly goals;
- contributing to team or progress meetings to update and inform colleagues.