Personal Notes
I have had extensive work experience in Tourism Management, Coaching, Teaching, and Training Environments in the Hospitality Sector and Service for many years, giving me varied skills and the ability to work with many different nationalities. I believe I could fit easily into this position.
I have graduated with Ambra Project, including several schools in all those years in Hotel Management, Front Desk Operational Services, TEFL Org UK (with a Degree in Language) to CSmart HL Leadership, TT1 & TT2 Training Skills, and HR Management upskill. I am a conscientious person who works hard and pays attention to detail
I am very interested in taking responsibility immediately and have the enthusiasm and determination to ensure that I make a success of it, knowing that my expectation is based on the international market
Definitely not related to money issues but only for the love of this job in
making the guest experiences/expectations my/our goals.
Competencies
Leadership Operational Management
Developing excellence in customer care. Delivering Hospitality Concept
Allocating resources, both human and material, to maximize performance and efficiency.
Planning, organizing, and coordinating special events and functions
Identifying and following up business opportunities, instigating initial contact with decision-makers to raise the corporate profile and awareness of services.
Ensuring compliance with Health & Safety and Health & Hygiene legislation.
Stock management, rotation, replenishment, and stocktaking.
Identifying and selecting suppliers/wholesalers ensuring cost-effectiveness.
Financial Accounting & Payroll Management:
Training & Development Management skills
Front Desk Operational Services – Master of Excellence Costumer Service
Interviewing, assessing, and recruiting suitable applicants across disciplines.
Devising, implementing, and delivering in-house training.
Conducting regular reviews and Appraisals/Evaluations
Conducting Disciplinary Action, Investigation, and/or any matter relating to the breaching code (MLC/Code Of
Conduct, Conduct Business and Ethics policies)
Public Health Knowledge – professional qualify with audit inspection
Having Technical Background acknowledgment regarding operational services
Soft skills
I have quietly good experiences working with others and create a team bonding asset
Organizational skills
Planning, organizing, and coordinating special events and functions
Identifying and following up business opportunities, instigating initial contact with decision-makers to raise the corporate profile and awareness of services.
Technical skills
Computer Skills:
IISII System,
Fidelio System,
Amos D’, Micros,
Crunch time
MS Office, PowerPoint, Excel, Word
Lotus
Blue Vista
MMS System Inventory
Opera
CMS (Crew Management System)
TPM (Touch Point Management LRA)
AutoCad14, Home Design, Photoshop, Deluxe & Paint Shop7